1. About our services
This website introduces the GEO and forward deployed engineering services offered by Hong Kong Tegene Intelligent Technology Co., Limited. Website information is general and is not an offer to provide a specific scope of work.
2. Project scope and fees
Work begins only after both parties agree in writing on the scope, deliverables, fees, payment arrangements and responsibilities. The signed proposal or service agreement governs the engagement. Any change to scope or fees requires written agreement.
3. Client responsibilities
Clients are responsible for the accuracy of information they provide, necessary permissions to use their content and data, and timely access to agreed resources. Please do not provide sensitive data until the appropriate handling arrangements have been agreed.
4. Deliverables and third-party services
Acceptance criteria, delivery schedules, intellectual property rights, third-party charges and ongoing support are defined in the project agreement. We do not guarantee AI-search placement, citations, revenue or the accuracy of third-party AI outputs.
5. Questions and concerns
Contact the business enquiry email on our contact page with questions about a proposal, invoice or delivery. Include the project reference where available. Cancellation and refund requests are handled under the policy linked below and the applicable project agreement.