1. Before work begins
Request a cancellation by emailing us with the project name or invoice reference. If work has not started, we will review any advance payment against the signed agreement and any separately agreed, non-recoverable third-party costs.
2. After work has started
For work already underway, cancellation and any refund are assessed against completed work, agreed milestones, accepted deliverables and documented commitments under the project agreement. No additional work should continue after an agreed cancellation date.
3. Concerns about delivery
If a deliverable does not match the agreed scope, tell us what is missing or incorrect. We will review it against the acceptance criteria and discuss correction, re-performance or an appropriate refund where applicable.
4. Ongoing services
Where an ongoing service is expressly agreed, its renewal terms, notice period and cancellation process are set out in writing before it starts. Visiting this website or sending an enquiry does not create a recurring charge.
5. Refund handling
Any approved refund will normally be returned using the original payment method where possible. Timing depends on the payment provider and bank. This policy does not limit any rights that cannot be excluded under applicable law.